Expiry Dates: FAQ

When do you update the data?
Immediately a change has been identified and confirmed.
How often should I expect to receive a delivery?
You will receive two types of delivery: Event-driven, triggered by data changes; and pre-scheduled, to protect against end-date creep. If you receive every contract, you may receive up to 20 event-driven deliveries per month. These would be supplemented by a pre-scheduled delivery, which typically occurs on the first business day of each month.
Do you only provide the last trade date?
No. We deliver all expiration-related events, such as first notice days, last delivery days, etc.
Do you take holidays into account?
Yes. All dates are adjusted for the underlying trading calendar according to the algorithm for each contract.
What happens if there is an early close on the last trade date?
We publish the underlying trading hours for every contract. Our system reads the associated trading hours and automatically adjusts for early closes and any other relevant events.
How can I convert across time zones?
You do not have to. All times are presented in a common standard of your choice (e.g. London time, Universal time, etc.).
What if I need a contract that you do not cover?
We will develop the necessary data at no extra charge.
May I order more contracts in the future?
You may add new ones at any time. Your contract gives you a guaranteed cost and is designed to make it very easy to do so.
Can you customize the data format?
We offer a vast number of format options. However, if you need a format that we do not offer, we can create it for you. Depending on the amount of work, there may be an additional charge.
Are the formats guaranteed?
Yes. We guarantee that the formats will never, ever change (except at your request).
Is customer support free?
Yes. We provide unlimited, free informational support to all customers.
Can I cancel the contract?
Yes. You can cancel for any reason, at any time, with five days’ notice.